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Infosys

Bengaluru, Karnataka, India

Infosys holds the Cloud Expert competency in Agentforce Commerce, Salesforce's higher of two recognition levels on Salesforce's Partner Finder. It holds a 4.9-star average over 454 AppExchange reviews. AppExchange records 2,512 completed projects, and 8,734 certified experts. It also holds Expert-level competencies in Agentforce, Agentforce Marketing, and Agentforce Sales.

Visit infosys.com AppExchange listing Agentforce Commerce Competency Cloud Expert
Expert
Commerce competency
4.9
Average rating
454
Client reviews
2,512
Projects completed
8,734
Certified experts

At a glance

Commerce competencyCloud Expert in Agentforce Commerce, Salesforce's higher recognition level for the competency
HeadquartersBengaluru, Karnataka, India
Geographic focusUnited States (34 states), International (23 countries)
LanguagesDutch, English, Finnish, French, German, Danish, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, and Traditional Chinese
Salesforce credentials6,116
Websiteinfosys.com

Product competencies

Salesforce recognizes Infosys in 9 product competencies, each at Cloud Expert or Cloud Accredited level.

Industry competencies

Competency levels are assigned and published by Salesforce, not by WISLR.

Featured work

10 case studies and resources Infosys highlights on its AppExchange listing. Each link goes to the partner's own write-up.

  1. Center of Excellence (CoE) Offering

  2. Limitless Horizons: Exploring the Art of Possible with Generative AI on Salesforce

  3. 5 Ways companies can leverage Agentforce to achieve personalization at scale

  4. 7 Strategic benefits of implementing Salesforce’s Agentforce

  5. VTT: AI-proofing sales and customer experience

  6. CBHS selects Infosys as their digital transformation partner for implementing Salesforce

  7. Komatsu Case Study

  8. Cognex Case Study

  9. University of Sydney Case Study

  10. Stora Enso: Increasing sales efficiency with actionable data

What clients say Infosys does well

WISLR read 57 of the 454 client reviews on this consultancy's AppExchange listing and looked for what clients repeat. This is our reading of the patterns, not a quote from any review.

  1. Sustained application management

    Many reviewers describe multi-year engagements running both development and operations, including a six-year CRM platform build for a global automaker that ended with a structured handover to internal teams.

  2. Accumulated business fluency

    Long-tenured clients report that the delivery teams now understand their processes well enough to anticipate where a design proposal will cause problems and to interrogate requests until the correct business outcome is clear.

  3. Elastic team composition

    Reviews across energy, healthcare, and food service clients note flexible staffing across concurrent workstreams, offshore and nearshore resources managed appropriately, and team members taking on multiple roles as demand shifts.

  4. Enterprise multi-cloud coverage

    Engagements span Sales, Service, Marketing, and Experience Clouds plus CPQ, Field Service, and CRM Analytics, for manufacturers, insurers, automakers, and utilities running complex multi-cloud landscapes.

Recurring themes managed servicesenterprise clientsmulti cloud estatesoffshore deliverylong tenure teams

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WISLR does not independently endorse the work of the agencies listed in this directory, and a profile here does not establish a past or existing partnership between WISLR and any listed agency. This page is WISLR's independent summary of publicly available data from Salesforce's Partner Finder and AppExchange, as of August 8, 2026.