Redfern, AustraliaPartner since 2012
Process is a Shopify Platinum Partner headquartered in Redfern, Australia, in the partner program since 2012. Its Shopify profile lists 11 services, led by analytics and tracking, business strategy guidance, and conversion rate optimization. It holds a 5-star average over 69 client reviews on Shopify. Named industries include B2B, and clothing and fashion.
At a glance
| Partner tier | Shopify Platinum Partner. Typically preferred by global enterprise businesses. |
|---|---|
| Headquarters | Redfern, Australia |
| Languages | English, and Italian |
| Shopify partner since | 2012 |
| Project pricing | Contact for pricing |
| Industries | Business to business (B2B), Clothing and fashion, Food and drink, Health and beauty |
| Website | processcreative.com.au |
What Process does
Process lists 11 services on its Shopify partner profile. Each links to every other Premier or Platinum agency worldwide offering the same thing.
- Analytics and tracking Pricing on request
- Business strategy guidance Pricing on request
- Conversion rate optimization Pricing on request
- Custom apps and integrations Pricing on request
- Email marketing Pricing on request
- Logo and visual branding Pricing on request
- POS setup and migration Pricing on request
- Site performance and speed Pricing on request
- Store build or redesign Pricing on request
- Store migration Pricing on request
- Theme customization Pricing on request
Featured work
6 case studies Process highlights on its Shopify profile. Each link goes to the agency's own write-up.
What clients say Process does well
WISLR read 60 of the 69 client reviews on this agency's Shopify profile and looked for what merchants repeat. This is our reading of the patterns, not a quote from any review.
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Design and build pairing
Merchants repeatedly single out that the same team handles both aesthetics and code, citing custom themes, bespoke interactive features including a WebGL component, and storefronts praised for design as often as for function.
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Non-technical merchant coaching
Owners with little technical background describe being talked through jargon in plain terms, shown worked examples to speed decisions, and in one case given a screencast so their own staff could manage product setup unaided.
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Custom workaround engineering
Reviews cite solutions built around platform constraints: a custom product setup circumventing the variant limit with dynamic pricing, B2B and wholesale customization, geo-located multi-store cloning, and integrations spanning POS software and logistics middleware.
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Candid scoping advice
Several merchants note the team pushed back on client ideas when a better option existed, declined to bill for a fix that was not actually needed, and consistently steered away from solutions that would add unnecessary cost.
Recurring themes custom theme buildsnon-technical guidancewholesale customizationhonest scopingemergency fixesaustralian merchants
Client ratings
69 merchants have rated Process on Shopify, averaging 5 out of 5, with 5 for communication and 5 for quality of work.
| 5 star | 66 | |
|---|---|---|
| 4 star | 3 | |
| 3 star | 0 | |
| 2 star | 0 | |
| 1 star | 0 |
Ratings are collected and published by Shopify, not by WISLR.
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WISLR does not independently endorse the work of the agencies listed in this directory, and a profile here does not establish a past or existing partnership between WISLR and any listed agency. This page is WISLR's independent summary of publicly available data from the Shopify Partner Directory, as of August 8, 2026.